City Park Technologies provides solutions which can lower your costs and drive sales – all while increasing your customer satisfaction rating and building product loyalty.

Our technical support services include product technical support, warranty and service calls, warranty sales, product repair and returns management, rebate calls and field technician support lines. We have the capacity to build single or multi-tiered technical support solutions – all tailored to meet the specific needs of your business. We work towards first call resolution and minimising call escalations. What’s more, by analysing product related contact patterns, we can provide you with an insight into your future product development initiatives.

We work closely with every client to gain an insight into your business, products and services. This enables us to develop an integrated recruitment, training and quality programme which fully equips our agents to represent your Stage one, Stage two and Stage three technical support requirements. Our dedicated, technically trained teams work across an integrated multi-channel platform – providing continual and comprehensive product support.