City Park Technologies has an outstanding track record of providing skilled resource on an insource basis at our clients' premises. We can create and implement bespoke services within your working environment to match your requirements - providing complete embedded teams of expert resource, such as:

    -   Agents     
    -   Management    
    -   Training     
    -   Quality    
    -   Compliance     
    -   MIS     
    -   IT

Working on our clients' sites, we understand the necessity for our teams to excel in performance, whilst fully embracing your organisational culture. With a complete understanding of your requirements, we can recruit suitably skilled individual agents and management, and provide comprehensive training to promote your organisations' Brand and Tonality.

CPT teams also work closely together in process improvement and other business initiatives on-site.  Our Insourcing approach provides the comfort of right skill, right time, right location - with reduced management and staff overhead costs compared to in-house client resourcing.

CPT can provide this skill set across a diverse range of contact centre support disciplines – sales, technical support, customer service, multi-lingual, and multi-channel resource pools. Furthermore, CPT can also host the telephony and dialler contact centre infrastructure to suit should internal capacity be a problem.