Remote Dialler Case Study

Client Description Summary

The client is one of the UK's largest Friendly Societies, offering services to over 1 million members, managing £8 billion on their behalf.  This Society provides a broad range of financial products and services including; savings, investments, life insurance, home and motor insurance, banking and financial advice to meet its members' needs.

Business Challenge

Using a traditional process to recover late payments our clients’ collections team accessed customer records and dialled telephone calls manually. There was a need for greater control over the types and numbers of calls being made, and this was coupled with internal pressure to reduce debtor days, improve efficiency and show an overall reduction in cost.  Our clients’ management team had felt for a long time that that predictive dialling technology would provide the impact on performance they needed, but without a proven business case, they were struggling to justify the outlay. 

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