Facilities Management Services Case Study

Solution

CPT provided a specialist team of experienced sales operators with the required skills to make outbound calls to prospective customers, promoting the features and benefits of our client’s services and securing sales throughout the United Kingdom. CPT managed the complete process from identifying and targeting the marketplace, acquiring the customers and managing the smooth introduction of these customers onto our client’s customer base. This included data sourcing, data management, initial customer contact, call back management, data collection, sales processing, fulfilment and follow-up chase calls.

Result

From a campaign start of 10 business-to-business sales specialists CPT now delivers over £100K of new business contracts each month. The campaign has grown to utilise over 35 specialists whose expertise has contributed to our client making a significant impact in the SME market.

Quotation

‘City Park has been able to provide us with a dedicated and knowledgeable team of people to work on our campaign. As our business has changed, and continues to do so, City Park have developed and changed with us. It is a pleasure to call the team at City Park our colleagues'.

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