E-Business Support Services (Multi-Media Contact Management)

Supporting multiple communication channels, we have the capability to provide a variety of E-Business Support Services, across all stages of the customer life cycle. Our leading edge technology allows us to proactively offer and engage in web chat sessions using the latest push technology. We can receive, process and route your email (or whitemail/fax) to the most appropriate contact.

We can develop speciality campaigns across a number of channels bringing together email, SMS messaging, inbound/outbound calls and e-contacts to deliver an effective customer contact solution.