"We felt there was a gap in the market between the big BPO (Business Process Outsourcing) players and the small telemarketing agencies for a mid-range services company that:

- Delivered real Insight and Analysis as part of its service offering
- Deployed the best technology to achieve true multi-channel services including call-blending
- Utilised data in a sophisticated way to deliver higher levels of performance
- Adopted a "sales through service" philosophy in all of its client related services
- Embraced all of the best practice industry operating standard principles (TCF, FSA, OFGEM, OFCOM, OFTEL)."                                                                                                                                     (Inch, Murphy, Stuart, 2006)

The business is led proactively by the founders and owners of the company. Keith, Gerald and Rod all have hands-on roles – ensuring every aspect of our operation is working in the best interest of our clients and their customers. This makes doing business with us simple and effective. We provide you with the support and expertise of industry experts and the ability to make changes in response to shifting market environments. 

  Name: Keith Inch 
  Position: Keith is a Founding Director and Managing Director of CPT.

Profile: Keith has over 30 years’ experience in Technology and Customer Service. From 1978-1996 he worked in a series of senior management roles with Plessey, Quantum, Alcatel and Scotia Telecom. In 1997 Keith established the communication and technology specialist company Digital IP, which is now a significant player in the Scottish telephony and data-communications marketplace. Following this success, he went on to set up CPTC in 2003 - a hosted contact centre provider which was acquired by City Park Technologies in 2006.

 
  Name: Gerald Murphy
  Position: Gerald is a Founding Director and Sales Director of CPT. 

Profile: An Economics graduate of Glasgow University with 28 years’ experience in the Technology and Customer Service sectors, Gerald has gained a vast knowledge and understanding of the industry, and has achieved considerable success.  From 1978-1993 he worked in a series of sales and senior management roles with Burroughs Machines/Unisys, and Tandem Corporation – both US based technology companies. Gerald was Director of TSC from 1995 to 2003, during which time he saw the company grow to a £32M business. Thereafter Gerald went on to become Sales Director at City Park Technologies.

 
  Name: Rod Stuart
  Position: Rod is a Founding Director and Operations Director of CPT. 

Profile: An MBA graduate, Rod came to contact centres through a career in management consultancy. He worked for operational improvement specialists IMPAC for 8 years where he was a Vice President responsible for operations in the UK and Central Europe. In 1998 he became a Site General Manager for Sitel. Just two years later, the multilingual site he was responsible for won Call Centre Of The Year. Rod joined TSC as Managing Director of TSC Technology in 2001, before setting up Tele-B in April 2004 – a specialist B2B contact centre outsourcer which was acquired by City Park Technologies in 2006.